OPERATION & SUPPORT

Our support team ensures that the entire infrastructure runs smoothly.

We rely on professional and proactive monitoring in this respect, the redundant design of key components and an alarm organisation that can also react outside normal working hours.

You can reach us as follows:

Monday to Friday during office hours between 07:00 and 18:00
on the support number +41 44 567 07 07 or e-mail: support@reist-tele.com

Outside office hours support is provided via a round-the-clock standby number We offer our customers 24/7/365 support

depending on their contract and the SLA definitions.

Service management (incident, change and problem management) is built up on the basis of ITIL/ISO 20000 processes and designed for the cooperation of different providers for Multiprovider-Environment.

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